Giving Back by Stuffing a Backpack - Mercy Housing’s Back to School Event

As part of our company commitment to give back to our community, we recently participated in Mercy Housing’s backpack stuffing event! This event was extremely important to offer support for families in need of school supplies. Fun fact: Mercy Housing began their story in the early 1980’s when founder Sister Timothy Marie O’Roark, a Sister of Mercy of Omaha, served as a legal aid attorney in Omaha, Nebraska, working with families facing eviction from their homes. She witnessed the horrible conditions in which they lived and saw that many had little to no help accessing affordable housing.

Mercy Housing gives a Home to Low-Income Families, Seniors, Individuals, and People with Special Needs and has served more than 152,000 people. They have participated in the development, preservation and/or financing of more than 48,200 affordable homes. They are one of only a few national organizations that provide affordable housing for all low- and moderate-income populations.

We are grateful to the WSCAI Community Outreach committee members and volunteers who were able to help at this event.

Sarah Waterman

Sarah has been in the customer service business for over 25 years, first in Property Management, then transitioning into the Elevator industry, where she held the position of General Manager at Seattle's largest, most reputable independent company, followed by Branch Manager & Senior Sales Manager at one of the OEM majors.

However, her shared values & trust with the Founder, Jason, whom she worked with for nearly 10 years in the trade, plus her authentic desire to bring a breath of fresh air into the industry, compelled her to join Washington Elevator as a Partner in July of 2022. Sarah strives to provide a positive customer experience in order to build a long-term partnership.

When she isn't leading the team, she loves spending time with her two amazing teenagers, crabbing on Whidbey Island, but on a good night, her favorite activity is beating her husband in a game of cribbage!

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Service Maintenance Agreements - Part Two: The Customer Experience