FOUNDER & FIELD OPERATIONS

jason@waelevator.com

For nearly 20 years, Jason Schaplow, a licensed elevator mechanic, has provided trustworthy, reliable and excellent service for a wide variety of customers in the Greater Puget Sound.

He worked for one of the most reputable independent companies on the West Coast before striking out on his own, to take customer service to another, even higher level. Jason has a genuine passion for solving tough and complicated elevator problems and minimizing downtime.

While every elevator presents different challenges, Jason approaches each customer with the same promise: the customer comes first.

His old-school business philosophy is why customers can rely on him and his team, for honesty, consistent communication, and timely solutions.

When he isn’t meeting the needs of the elevator trade, Jason is a family man who loves spending time with his wife and daughter, playing music (especially guitar,) and working on classic cars.

There’s one quote he lives by, personally and professionally: “We have two lives, and the second begins when we realize we only have one.” - Confucius

PARTNER & GENERAL MANAGER

sarah@waelevator.com

Sarah has been in the customer service business for over 25 years, first in Property Management, then transitioning into the Elevator industry, where she held the position of General Manager at Seattle's largest, most reputable independent company, followed by Branch Manager & Senior Sales Manager at one of the OEM majors.

However, her shared values & trust with the Founder, Jason, whom she worked with for nearly 10 years in the trade, plus her authentic desire to bring a breath of fresh air into the industry, compelled her to join Washington Elevator as a Partner in July of 2022. Sarah strives to provide a positive customer experience in order to build a long-term partnership.

When she isn't leading the team, she loves spending time with her two amazing teenagers, crabbing on Whidbey Island, but on a good night, her favorite activity is beating her husband in a game of cribbage!

CHIEF PROBLEM SOLVER

sean@waelevator.com

There is nothing that Sean enjoys more than helping a customer solve an elevator issue. Since 2008, he has witnessed a deterioration in the services provided throughout the industry. Sean prides himself on being responsive and honest. He takes the time to educate elevator owners and help them understand their options. After spending time at various elevator companies, Sean joined Washington Elevator because he believes building owners and managers crave a company focused on people, not profits.

With more than 15 years of elevator experience, Sean’s goal is to proactively address all elevator issues so that you can focus on your business.

When Sean isn’t helping customers, you can find him playing on the soccer field, cheering on the Sounders and enjoying activities with his wife and their two young kids. Read more about Sean here.