We provide elevator services throughout Western Washington from Bellingham down to Vancouver including Everett, Marysville, Lake Stevens, Snohomish, Mill Creek, Mukilteo, Monroe, Lynnwood, Edmonds, Shoreline, Bothell, Redmonds, Bellevue, Seattle, Sammamish, Newcastle, Issaquah, Renton, Burien, SeaTac, Maple Valley, Kent, Covington, Auburn, Enumclaw, Bonney Lake, Fox Island, Gig Harbor, Tacoma, Sumner, Puyallup, South Hill, Graham, Orting, DuPont, Lacey, Olympia, Tumwater, Centralia, Chehalis, Castle Rock, Battle Ground, Salmon Creek, La Center, Ridgefield, Camas, Kalama, Washougal and Longview.

Every elevator service agreement is a little different, depending on the terms and renewal period in your contract. If you’re unsure about your current agreement, you may want to review the cancellation, performance, or renewal clauses to understand your options. If you’d like to discuss your current maintenance coverage or service scope, our team would be happy to help.

We have seen the industry move towards a high-pressure modernization sales approach. They will use “old” or “obsolete” equipment as a reason to urgently require modernization. We take a different approach. We educate you on your specific equipment and potential risks. Only you can decide when a modernization is required because you know your building best. We will help you understand what your risks are and a plan to address them. For example, some equipment might be considered “obsolete”. Meaning the OEM is no longer supporting the equipment. But often third parties might be manufacturing aftermarket parts. Or there are often options available to repair parts. This process can take time, sometimes 3-4+ weeks. If you can live with this sort of unexpected downtime, a modernization might not be urgently needed. Other factors include frequent breakdowns or reliability issues. This can sometimes point to a modernization. Other times, this can be resolved with a robust maintenance plan. In any case, we will give you the information, understand your needs and point you to the correct approach for your building and equipment.

Modernization begins when the elevator controller — the “brains” of the system — is replaced. This upgrade triggers new code compliance requirements, and the entire process will take several weeks (avg. 6-12) to complete depending upon the type of elevator (hydraulic vs. traction). It’s important to remember that the total project timeline also includes upfront steps like site surveys, engineering, equipment lead times, state permitting, and scheduling. While the modernization itself represents a significant capital investment, it’s one that delivers long-term value.

Every elevator service agreement is a little different, but in general, it should outline how your elevator will be maintained and what responsibilities belong to the building. Most agreements describe details such as service hours, labor rates, maintenance frequency, testing requirements, duration, renewal terms, and any exclusions or limitations. Some may also include information on termination procedures or performance expectations. Standard coverage often includes inspections, minor repairs, cleaning, lubrication, adjustments, and some testing. Some agreements may also cover the replacement of basic parts that wear out over time, while others may exclude major components like controllers or motors, as well as damage caused by misuse, vandalism, testing, or natural events.

In Washington State, elevator maintenance must also comply with the Washington State Department of Labor & Industries Maintenance Control Program (MCP) and relevant ASME A17.1 and WAC code requirements. There is no minimum requirement for elevator service frequency. Rather, the state requires the frequency to be determined based on the “age, use, environmental conditions and inherent quality of the equipment.” There are some quarterly required tests. We have seen the industry shift to four or less visits per year.  We believe that regular and consistent service helps prevent downtime, extend the life of your system, and ensure safe operation. For that reason, our standard is monthly service. We find that we have better running equipment and happier customers as a result.

At this time, we do not.

Before placing a service call check to see if power is on, clean the elevator sills, clean door edges and ensure the key switches are in the correct place.

While we don’t have in-house electricians, we have partners that we work with. We will coordinate the process and make it easy on the customer. Reference our blog post.